7/17/2012
Cigna has made changes to the appearance of the Explanation of Payment (EOP) for GWH-Cigna patients’ statements. Some of the terminology on the EOP has also changed: “member” is now “subscriber” and “group name and number” is now “Account name and Account number”. To view an updated sample EOP, log in to GWHCignaforHCP.com, go to “Claims Inquiry” and then “GWH-Cigna EOP Sample”.